Privacy & Cookies Policy

Background

Doctor Mix Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, learn.doctormix.com (“Our Site”), and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

1. Information About Us

Our Site is operated by Doctor Mix Ltd, a company registered in England and Wales. Doctor Mix Ltd acts as the data controller for personal data collected via this Site.

Contact us at: info@doctormix.com

2. What Personal Data We Collect

• Identity data: name, username
• Contact data: email address
• Transaction data: details of products purchased (processed by Paddle)
• Technical data: IP address, browser type, device information, pages visited
• Marketing data: email preferences, open rates, click data
• Usage data: how you interact with our Site and content

We do not collect or store payment card details — all payments are processed directly by Paddle.

3. How We Use Your Personal Data

• To process your orders and deliver your purchases
• To manage your account and provide customer support
• To send you transactional emails (order confirmations, access links)
• To send marketing emails where you have opted in
• To improve Our Site and understand how visitors use it
• To comply with legal and regulatory obligations

4. Legal Basis for Processing

• Contract: processing necessary to fulfil your purchase
• Legitimate interests: site analytics, fraud prevention, improvement
• Consent: email marketing (withdraw any time)
• Legal obligation: tax records, compliance

5. Third-Party Service Providers

We share personal data with trusted third parties only where necessary:

6. Cookies

• Strictly necessary: required for the site to function
• Analytics: help us understand how visitors use Our Site

You can control cookies through your browser settings.

7. Your Rights

Under UK/EU GDPR, you have rights to: access, rectification, erasure, restriction, portability, objection, and withdrawing consent.

Contact us at info@doctormix.com. We will respond within 30 days. You may also lodge a complaint with the ICO (ico.org.uk).

8. Data Retention

We retain personal data only for as long as necessary. Account data is kept for the duration of your account plus 6 years (tax compliance).

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on Our Site.